Terms of Service

Citruswind Pte. Ltd., Singapore (Citruswind, we, us or our), operates NanoMaxa, the AI marketplace brand. These Terms govern use of our website and available marketplace services by business users and independent AI solution providers. If you do not agree to these Terms, do not use the services.

If acting for an organization, you must have authority to act for it. A specific proposal, order or service engagement requires its own agreed scope and commercial terms. These website Terms do not themselves create an order or require acceptance of a proposal.

The marketplace helps businesses discover AI Agents and automation solutions, describe requirements, request proposals and connect with independent providers. Available workflows may support the administration and review of an agreed engagement.

Providers are independent from Citruswind. The contracting parties, responsibilities, deliverables and support arrangements for a particular engagement must be identified in its agreed terms. A listing alone does not appoint a provider as our agent or employee, or make Citruswind the supplier of that provider's solution. This does not exclude obligations Citruswind expressly undertakes or owes under applicable law.

Some account, application, order and delivery features may be disabled, limited or available only in local/test workflows. The public website does not establish their production availability. Enquiry submission remains subject to availability and does not promise a response deadline, provider acceptance, booking or pilot start.

Listings, descriptions, demos and proposed prices are information for evaluation, not a guarantee or a binding offer by Citruswind. Availability and scope must be confirmed with the relevant parties. Providers must describe their solutions accurately and keep material information current. An application does not automatically create an approved listing or provider account.

You should evaluate suitability, integrations, data access, permissions, human approval points, limitations and support before relying on a solution. AI outputs may be incomplete or inaccurate and may require human review. No provider or Agent performance, accuracy, security, availability, regulatory compliance or business outcome is guaranteed by a listing.

A platform Verified label means only that configured Agent review requirements passed for the reviewed version. It is not identity/KYC verification, legal or regulatory approval, a security guarantee or payment-onboarding approval. Customer reputation is separate. Production verified-purchase reviews and AI matching are not currently offered; synthetic/local-test evidence must not be treated as customer social proof or production performance.

Provide accurate information, use the services for lawful business purposes and act only with appropriate authority. You are responsible for your own evaluation, decisions and implementation, including appropriate human oversight and compliance with laws applicable to your use.

Where accounts are available, protect sign-in links and session access, use only authorized accounts and report suspected unauthorized access. An email address or domain does not itself establish company membership or access rights. Do not share access in a way that defeats role or tenant protections.

Submit only information you are entitled to provide. Do not put passwords, API keys, customer datasets, identity documents, bank credentials or unnecessary confidential/personal information into public enquiries or provider applications. Agree an appropriate secure process separately if an engagement genuinely requires sensitive information.

Citruswind and its licensors retain rights in the website, platform software, branding and original platform materials. Providers and other rightsholders retain their rights in their solutions and content. No listing, enquiry, proposal or account gives you ownership of an Agent, source code, model, licence entitlement or deliverable.

You retain rights in material you submit and grant Citruswind a non-exclusive permission to host, reproduce, format and use it only as reasonably needed to operate the requested marketplace service and lawful records. This includes using relevant infrastructure providers; it does not authorize unrelated sale of personal data or make private submissions public. Public listing publication is a separate authorized process.

Rights to use a provider's solution, third-party software or engagement deliverables must be stated in the relevant agreement. Do not submit or reuse material in breach of copyright, confidentiality, privacy or other rights.

You must not:

• Use the marketplace for unlawful, deceptive, fraudulent, abusive or discriminatory activity.
• Impersonate another person or company, misrepresent authority or submit fabricated capabilities, reviews or credentials.
• Attempt unauthorized access, cross-tenant access, credential theft or circumvention of security, rate limits or access controls.
• Introduce malware, harmful code or excessive automated traffic, or interfere with service operation.
• Harvest personal data, send unsolicited bulk messages or use private marketplace information for unrelated marketing.
• Infringe intellectual-property rights, disclose information without authority or use an Agent in a prohibited or unsafe manner.

Security concerns should be reported privately using our contact details. These Terms do not authorize intrusive testing against production systems.

Scope, provider responsibilities, pricing, currency, taxes, any marketplace/service fees and any payment obligations must be expressly agreed for the relevant engagement before it proceeds. Indicative planning budgets are not quotes. A displayed proposal or order status alone is not proof that money has been received.

The website does not currently offer live online payment processing. These Terms do not create a payment facility or promise custody, protection or distribution of funds. Any future payment service requires separate approved arrangements and disclosures; it is not enabled by these Terms.

Tax treatment must be confirmed in the applicable commercial documentation. Where a quote says tax has not been calculated, that is not a statement that GST is zero, exempt or zero-rated. No refund or payout entitlement is created by these website Terms; any applicable statutory rights remain unaffected.

Provider solutions, demo websites, model services, integrations and external links may be governed by separate third-party terms and privacy practices. Evaluate those terms and required access before using them. Linking to a service does not guarantee its suitability or availability.

We use infrastructure providers to operate the marketplace, as described in the Privacy Policy. Third-party dependencies do not remove responsibilities Citruswind owes under its agreements or applicable law.

We aim to maintain the website but do not promise uninterrupted, error-free or continuous availability. Maintenance, security incidents and infrastructure dependencies may cause interruption. We may change or withdraw website features and correct errors, with reasonable notice where practicable and required.

A disabled or test feature is not a commitment to launch it. Changes to the website do not automatically vary an already agreed engagement or remove accrued rights; those matters are governed by the relevant agreement and applicable law.

To the extent permitted by Singapore law, and only where reasonable in the circumstances, Citruswind is not liable under these website Terms for indirect or consequential loss, including loss of profit or anticipated savings, arising from use of or inability to use the website. This is not a blanket exclusion of responsibility for our own obligations or direct loss.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any liability or statutory right that cannot lawfully be excluded or limited. Any exclusion or limitation applies only so far as it is enforceable under applicable law, including any required reasonableness test.

Any separately agreed limitation for a specific engagement must be set out in that agreement and remain subject to applicable law.

We may restrict access, suspend an account or remove content where reasonably necessary to address a breach, security risk, unauthorized use or legal requirement. We will give notice and an opportunity to address the issue where appropriate and practicable; urgent security or legal concerns may require immediate action.

You may stop using the website and contact us about account closure where applicable. Closure or suspension does not automatically cancel an agreed engagement, resolve a complaint or delete all records. Accrued obligations and provisions that need to survive, including intellectual-property, lawful records and liability provisions, continue as appropriate. Personal information is handled under the Privacy Policy and applicable law.

These Terms are governed by the laws of Singapore. Subject to any mandatory applicable law, the courts of Singapore have non-exclusive jurisdiction over disputes relating to these Terms. Please contact Citruswind first so we can try to address a concern; this does not restrict a statutory complaint or access to urgent legal relief.

If a provision is unenforceable, the remainder continues to the extent legally possible. Failure to enforce a provision immediately does not waive the right to enforce it later.

We may update these Terms for service or legal changes and publish a revised effective date. Material changes will be notified where reasonably practicable or legally required. Changes apply prospectively and do not automatically amend an existing engagement without the agreement or process required for that engagement.

Direct privacy requests, questions and business enquiries to Citruswind Pte. Ltd., Singapore, using the published business contact below. Please identify your request as a privacy request where applicable.

Contact configuration pending: PUBLIC_BUSINESS_EMAIL must be set to an approved Citruswind business/privacy contact address. No contact email has been published yet. Contact details will appear here and on our Contact page when configured.

Do not include passwords, API keys, identity documents, bank details or customer datasets in a request. We may ask for proportionate information to verify a request and protect others; do not send sensitive documents unless a separately agreed secure process requires them.